Frequently Asked Questions
We understand that visiting a walk-in clinic can raise questions. The information below covers common topics to help you plan your visit.
Have a question about the Centrum Pharmacy Walk-In Clinic in Orléans? Below you’ll find answers about our hours, services, what to bring, and when to visit the emergency room instead. If you don’t see what you’re looking for, stop by during open hours — no appointment needed.
No appointment is required. The walk-in clinic is open Monday through Saturday from 9:30 AM to 1:30 PM. Patients are seen on a walk-in basis, subject to doctor availability. Arriving earlier in the day gives you the best chance of being seen, as registration may close before 1:30 PM if we reach capacity.
No referral is needed. Walk in directly during open hours with your valid OHIP card.
Most people searching for ‘urgent care’ are looking for same-day care for acute but non-emergency conditions — which is exactly what this walk-in clinic provides. Centrum treats infections, minor injuries, prescription renewals, flu, STIs, ear/nose/throat concerns, and more. Urgent care centres often carry longer waits and may fill up quickly. If your condition is not life-threatening, Centrum’s walk-in clinic is typically the faster, more convenient option in Orleans and Ottawa.
The clinic is open Monday through Saturday from 9:30 AM to 1:30 PM. It is closed Sundays and statutory holidays. Registration may close earlier than 1:30 PM on busy days — arriving by 12:30 PM is recommended to avoid missing the cutoff.
Yes. The clinic provides PrEP (pre-exposure prophylaxis), DoxyPEP (doxycycline post-exposure prophylaxis), and STI assessment and treatment. No appointment is needed. Bring your valid OHIP card.
Please bring your valid Ontario OHIP health card, a list of your current medications, any relevant test results or medical records if available, and your private insurance information if applicable.
Yes, this is a drop-in clinic — no appointment needed. You do need to register at the Centrum Pharmacy counter first before checking in at the clinic desk. Walk in during open hours (Monday–Saturday, 9:30 AM–1:30 PM) and our team will get you started.
Wait times vary by patient volume and doctor availability. Arriving earlier in the morning typically means a shorter wait. If you register and need to step out, we’ll let you know so you don’t have to wait in the waiting room the entire time.
Yes, for conditions diagnosed during your current visit by the walk-in doctor. Retroactive sick notes for conditions not diagnosed during your visit are not provided.
Go to the nearest ER or call 911 for: chest pain or difficulty breathing, severe bleeding, loss of consciousness, stroke symptoms (sudden weakness, confusion, difficulty speaking), major trauma, drug overdose, severe burns, or any condition you believe is life-threatening. This clinic treats non-emergency conditions only.
If your family doctor is part of the Orleans Family Health Clinic (OFHC), you must book with OFHC — through an emergency slot, the on-call doctor, or their after-hours clinic. The walk-in clinic does not accept patients rostered to OFHC doctors if OFHC services are available to them. Book online here or contact through their contact page.
Walk-in clinics do not guarantee continuity with the same doctor. If you require ongoing or complex care, visit Centrum Pharmacy’s get a family doctor page.
Yes. Ear, nose, and throat concerns — including ear infections, sore throats, sinus issues, and eye problems — are among the conditions routinely treated at the clinic.
The clinic operates on a walk-in (no appointment) basis. There is no online booking for the in-person clinic. If you need to see a doctor outside of walk-in hours, you can access the Virtual Walk-In Clinic — free with a valid OHIP card.
